A Washington State University survey found that consumers might already be distrustful of AI. When product descriptions of techy gadgets included the phrase “AI”, they were less popular than identical descriptions which excluded the term. Consumers felt more distrustful of medical devices and automated vehicles described as using “AI”, while they tended to trust low-risk products like vacuum robots more. “When AI is mentioned, it tends to lower emotional trust, which in turn decreases purchase intentions,” lead author Mesut Cicek said. (Tech Radar)
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