While stores like Target and Walmart are keeping popular items under lock and key, a Numerator study found that about a quarter of shoppers abandon their purchases when items are locked up and an employee has to open a case. These customers are then likely to turn to shopping online instead. Last month, Amazon reported a strong growth in selling “essentials.” Francisco Velasquez at Quartz warns that if in-person stores cannot “balance security and please customers, they risk losing business to competitors that offer an easier shopping experience.” (newser)
Phone Topic: Do you mind finding an employee to unlock something you want to buy?