American Airlines ranks as the world’s most disliked airline with a dissatisfaction score of 56 out of 100. The carrier received just 2.9 out of 10 from passengers and recorded 11 major safety incidents. Frontier Airlines placed second with a score of 55 and the lowest passenger rating at 2.0 out of 10. United Airlines finished third despite serving 173.6 million passengers across 373 destinations. The study analyzed passenger experience ratings, Skytrax evaluations, complaint search volumes and safety records across major global carriers. James Owen of Click Intelligence stated: “The airlines with the worst customer satisfaction share a common pattern: they treat service problems as isolated incidents rather than connected experiences that build up passenger frustration over time.” British Airways led in lost luggage complaints with 319 searches per 100,000 passengers. (Story URL)
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